Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related What is the transmission distance for StoreJet Cloud (10K)? I cannot read the content in my StoreJet Cloud (10K). It shows "write protect" or "please insert disk." I cannot download/view MP3 files through Safari/web browsers on iDevices. Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started