What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related What is the maximum number of concurrent connections to the StoreJet Cloud? How do I resume a StoreJet Cloud that's in sleeping mode? Why does Transcend include the Proposition 65 warning? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started